Refund Policy

1. General Refund Policy

Digital Books Platform operates on a one-time payment model for lifetime access to our digital book library. Due to the immediate and irrevocable nature of digital content delivery, our refund policy is designed to protect both our customers and our business.

2. When Refunds Are Available

We may consider refunds in the following circumstances:

• Technical Issues: If you are unable to access our platform due to technical problems on our end that persist for more than 48 hours
• Duplicate Purchases: If you accidentally purchase the same product multiple times
• Unauthorized Charges: If your account was charged without your authorization
• Service Unavailability: If our service becomes permanently unavailable within 30 days of your purchase
• Billing Errors: If there was an error in the billing process

3. When Refunds Are Not Available

Refunds will not be provided in the following cases:

• Change of mind after purchase
• Not finding the content you expected
• Personal circumstances preventing use of the service
• Technical issues on your device or internet connection
• Failure to read or understand our terms before purchase
• Account sharing or violation of terms of service
• Requests made more than 30 days after purchase

4. Refund Process

If you believe you qualify for a refund, please follow these steps:

1. Contact Support: Email us at refunds@ebooksenglish.shop within 30 days of purchase
2. Provide Details: Include your order number, purchase date, and reason for refund request
3. Review Period: We will review your request within 3-5 business days
4. Decision: You will receive an email with our decision
5. Processing: If approved, refunds are processed within 5-10 business days

5. Refund Methods

Approved refunds will be processed through the original payment method:

• PayPal: Refunds will be sent to your PayPal account
• Processing Time: 5-10 business days for PayPal refunds
• Notification: You will receive an email confirmation when the refund is processed

6. Account Access After Refund

If a refund is approved and processed:

• Your account access will be immediately revoked
• You will no longer be able to access our digital content
• Any downloaded content should be deleted from your devices
• Future purchases will require a new account

7. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by our management team
• Provide additional documentation or evidence to support your case
• We will conduct a thorough review and provide a final decision
• For PayPal purchases, you may also contact PayPal's dispute resolution

8. Chargebacks and Disputes

We strongly encourage customers to contact us directly before initiating chargebacks or disputes:

• Chargebacks may result in permanent account suspension
• We will provide evidence to payment processors in case of disputes
• Fraudulent chargebacks will be reported to relevant authorities
• We reserve the right to take legal action in cases of abuse

9. Special Circumstances

We may consider refunds in special circumstances not covered above:

• Medical emergencies preventing use of the service
• Death of the account holder
• Legal requirements in your jurisdiction
• Other extenuating circumstances at our discretion

These cases will be evaluated individually and may require additional documentation.

10. Contact Information

For refund requests or questions about this policy:

• Email: refunds@ebooksenglish.shop
• Phone: +1 (819) 952-3878
• Response Time: 24-48 hours during business days
• Address: New York, NY 10001, USA